Support

Get help with your account, sessions, purchases, and anything else. We typically respond within 24 hours.

📧 Contact Us

For account issues, billing questions, or anything else, email us directly:

Response time: within 24 hours on business days.

❓ Frequently Asked Questions

How do I get more practice sessions?
Each account includes one free session. You can purchase additional sessions individually ($0.99/session) or unlock unlimited access with an annual subscription ($14.99/year) from within the app.
I purchased a session but my credits didn't update.
Close and reopen the app, then try again. If the problem persists, email us at support@retailcareeriq.com with your account email and we'll resolve it within 24 hours.
How do I cancel my subscription?
If you subscribed through the iOS App Store, manage or cancel your subscription in Settings → Apple ID → Subscriptions on your iPhone. If you subscribed on the web, email us and we'll cancel it immediately.
How does AI scoring work?
Your spoken answer is transcribed, then scored by Anthropic Claude across multiple dimensions: answer structure, competency signals, and confidence. Scores are generated in seconds and are specific to what you actually said.
Is my data private?
Your interview recordings and transcripts are stored securely and are only accessible to you. We do not share your data with third parties or prospective employers.
How do I delete my account?
In the app, go to My Progress → scroll to the bottom → tap "Delete My Account." This permanently removes your account and all session data. Alternatively, email us and we'll delete it within 24 hours.
What is Live Coaching?
Live Coaching connects you with a vetted retail industry professional for a 1-on-1 mock interview or career coaching session. Sessions start at $25. Book through the app — availability varies by coach.

🍎 iOS App — Purchases & Subscriptions

All purchases made through the RetailCareerIQ iOS app are processed through Apple's App Store using In-App Purchase. Apple handles billing, receipts, and refunds for these transactions.

To request a refund for an App Store purchase, visit reportaproblem.apple.com.

To manage or cancel a subscription purchased through the App Store: go to Settings → [Your Name] → Subscriptions on your iPhone.